Floor Manager

We are looking for an experienced and dynamic Floor Manager to oversee daily floor operations, manage travel consultants, ensure excellent customer service, and drive sales performance. The ideal candidate should have strong leadership, communication, and team management skills with experience in the travel and tourism industry. 

Key Responsibilities

Team Management

• Supervise and manage the sales, reservations, and customer support teams.

• Monitor daily performance, attendance, and productivity.

• Conduct team briefings, coaching, and performance reviews.

• Train and mentor new employees. 

Sales & Business Growth

• Ensure achievement of daily, weekly, and monthly sales targets.

• Monitor lead conversions and customer follow-ups.

• Motivate the team to maximize package sales and revenue.

• Prepare sales reports and performance analysis. 

Customer Service

• Handle customer escalations and resolve complaints effectively.

• Ensure excellent customer experience throughout the booking process.

• Maintain service quality standards and customer satisfaction. 

Operations Management

• Ensure smooth coordination between sales, operations, ticketing, and visa teams.

• Monitor booking accuracy and operational compliance.

• Implement company policies and SOPs.

• Maintain discipline and workflow efficiency on the floor. 

Reporting & Administration

• Generate MIS reports and team performance reports.

• Track KPIs, sales figures, and customer feedback.

• Coordinate with HR for attendance, leave, and employee concerns. 

Required Qualifications

• Bachelor’s degree in Travel & Tourism, Business Administration, or related field.

• 3–5 years of experience in Travel Sales, Travel Operations, or Team Handling.

• Experience managing a team in a travel company is preferred.

• Knowledge of domestic and international travel packages, visa processes, and reservations. 

Required Skills

• Leadership and team management

• Excellent communication and interpersonal skills

• Sales and target orientation

• Problem-solving and conflict resolution

• Customer relationship management

• MS Excel, CRM, and travel booking systems knowledge

• Ability to work under pressure and meet deadlines. 

KPIs

• Team sales achievement

• Lead conversion ratio

• Customer satisfaction score

• Team productivity and attendance

• Complaint resolution time

• It is a Full Time Warehouse / Logistics job for candidates with 6+ years of experience.