Logistics Floor Manager

Operational Excellence & Floor Management

Information Desk: Manage loyalty program operations and resolve customer inquiries.

Floor Operations: Oversee outsourced agencies (housekeeping, etc.) to ensure floor

readiness.

Quality Assurance: Conduct daily inspections, complete checklists via Pazo, and ensure

facilities (specifically washrooms) are snag-free.

Safety & Compliance: Enforce safety protocols on every floor and ensure all operational SOPs

are followed.

Parking: Take full responsibility for the oversight and smooth functioning of all parking

operations.

2. Reporting & Data Management

MIS Reporting: Prepare accurate Daily Manager on Duty (MOD) reports.

Log Maintenance: Track all customer complaints and operational logs via Pazo.

Records: Maintain up-to-date documentation for footfalls, parking, and facility audits.

Benchmarking: Conduct comparative analysis with other malls to maintain competitive service

standards.

Audits: Perform regular weekly and monthly kitchen and pest control audits.

• 3. Vendor & Resource Management

Vendor Oversight: Supervise daily tasks performed by outsourced agencies, providing briefings

and training as required.

Consumables: Manage inventory, perform stock-takes, track issuance, and flag replenishment

needs.

Asset Maintenance: Periodically check fixed assets and report damages.

4. Customer Experience & Event Support

Service Standards: Monitor staff-customer interactions, ensuring high grooming and

professional standards.

Event Logistics: Coordinate logistics for events, including stage setup, crowd management,

and hygiene.

• It is a Full Time Warehouse / Logistics job for candidates with 0 - 1 years of experience.