Supervise and guide floor staff to ensure productivity and adherence to company policies
Monitor floor operations and coordinate with departments (sales, housekeeping, inventory, etc.)
Ensure customer satisfaction by addressing queries, complaints, and feedback promptly
Allocate tasks and monitor employee performance to ensure efficiency
Ensure cleanliness, safety, and organization of the floor
Train and mentor new team members
Maintain daily shift reports, attendance, and performance logs
Assist in stock management, merchandise display, or production quality (industry-specific)
Report operational issues or improvements to higher management
Conduct regular inspections to ensure compliance with health and safety standards