A Floor Incharge (also known as Floor Manager, Floor Supervisor, or Floor Leader) oversees the daily operations of a specific area, ensuring smooth workflow, customer satisfaction, and staff performance. Their responsibilities include supervising staff, managing inventory, addressing customer inquiries, and ensuring compliance with company policies.
Key Responsibilities:
Staff Supervision:
Assigning tasks to staff and ensuring they are completed efficiently.
Training and coaching staff members.
Monitoring staff performance and providing feedback.
Addressing staff concerns and resolving conflicts.
Customer Service:
Handling customer inquiries and resolving issues promptly.
Ensuring a positive customer experience.
Inventory Management:
Monitoring inventory levels and coordinating restocking activities.
Maintaining a clean and organized environment.
Operational Management:
Overseeing daily operations and ensuring a smooth workflow.
Maintaining a positive work environment.
Implementing strategies to enhance customer satisfaction and sales.
Coordinating with management to implement improvements and optimize processes.
Other Responsibilities:
Managing cash and POS functions.
Ensuring compliance with company policies and procedures.
Preparing work schedules and managing employee time.
Assisting with recruitment and training of new employees.
Analyzing sales results and providing reports.