1. Job Purpose
To oversee daily store operations, support the Branch Manager, and ensure smooth functioning of sales, staff management, and customer service at the Tragad branch.
2. Key Responsibilities
A. Store Operations
Ensure smooth day-to-day store functioning
Maintain store discipline, cleanliness, and visual merchandising
Monitor opening and closing procedures
B. Sales & Target Achievement
Support team in achieving daily & monthly sales targets
Monitor staff performance and motivate team
Ensure proper billing and avoid sales leakage
C. Staff Management
Handle staff attendance and shift planning
Solve employee issues on time
Ensure proper grooming and behavior of staff
Train new employees on store process and rules
D. Customer Service
Ensure excellent customer experience
Handle customer complaints professionally
Encourage Google reviews and customer feedback
E. Reporting & Documentation
Maintain daily sales report (DSR)
Ensure proper data entry (billing, attendance, stock if applicable)
Coordinate with HR for employee records
F. Compliance & Discipline
Ensure company rules and SOPs are followed
Avoid fraud, fake billing, or policy violations
Report any issue to Branch Manager immediately
3. Key Skills Required
Leadership & Team Handling
Basic Computer Knowledge (Excel, Billing Software)
Communication Skills
Problem Solving Ability
Sales Understanding
4. Qualification & Experience
Minimum: 12th Pass / Graduate Preferred
Experience: 1–3 years in retail/store operations
5. Working Conditions
Retail store environment
Rotational shifts / weekends working
6. KPI (Performance Measurement)
Sales Target Achievement
Staff Discipline & Attendance
Customer Satisfaction
Reporting Accuracy
Team Performance
7. Authority
Manage floor staff
Assign duties and shifts
Handle minor customer and staff issues