Core Responsibilities
Order Processing: Verify incoming orders and ensure correct items are picked for dispatch.
Inventory Tracking: Monitor stock levels before dispatch to ensure product availability.
Tracking & Delivery Verification: Track shipments in real-time and confirm successful delivery to clients.
Issue Resolution: Handle delays, transit damages, or missing item complaints promptly.
Software Knowledge: Familiarity with ERP systems (like SAP or Oracle) and Warehouse Management Systems (WMS).
MS Office: Proficient in MS Excel for maintaining dispatch logs and reports.
Core Skills: Excellent organizational skills, time management, and ability to work under pressure.
Communication: Clear communication skills to coordinate effectively with drivers, vendors, and clients.