Logistics Dispatch Executive

Job Role: Order Management Executive

Gender Preference: Female

Department: E-commerce / Operations

Job Responsibilities

1. Pending Orders Management: Monitor and clear pending orders across different online marketplaces and e-commerce portals.

2. Order Processing: Track daily orders and ensure timely processing, invoicing, packing and dispatch coordination.

3. Return Order Management: Handle return orders, investigate return reasons and resolve return-related queries.

4. Order Issue Resolution: Identify and resolve order-related issues such as delayed dispatch, incorrect products, missing items, cancelled orders and delivery failures.

5. Customer Query Handling: Respond to customer queries related to order status, returns, replacements, refunds and delivery updates.

6. Marketplace Coordination: Coordinate with different online marketplace support teams to resolve order-related issues and complaints.

7. Order Reconciliation: Check pending, cancelled, returned, refunded and successfully delivered orders.

8. Follow-ups: Regularly follow up with courier partners, warehouse and internal departments to ensure timely order resolution.

9. Record Maintenance: Maintain daily records of pending orders, return orders, unresolved queries and resolved complaints.

10. Issue Reporting: Prepare daily reports highlighting pending cases, reasons for delays and issues requiring management attention.

Required Skills

• Good communication and problem-solving skills.

• Basic knowledge of MS Excel and Google Sheets.

• Experience handling e-commerce orders and marketplace panels.

• Ability to manage multiple orders and resolve queries efficiently.

• Good coordination and follow-up skills.

• Attention to detail and time management.

• Ability to work under deadlines.

• It is a Full Time Warehouse / Logistics job for candidates with 1 - 2 years of experience.