Coordinate the live dispatch of drivers for customer bookings Hulk System by smart Ping
Monitor ongoing rides and ensure timely start and completion of assignments.
Allocate drivers based on availability, location, and customer requirements using the company’s internal tools or systems.
Act as the bridge between customers, drivers, and backend operations teams.
Handle escalations related to delays, no-shows, or driver/customer issues.
Maintain accurate records of dispatches, driver logs, and trip statuses.
Communicate efficiently with drivers to confirm availability, share instructions, and manage any mid-trip changes.
Collaborate with the customer service and driver recruitment teams for seamless operations.
Ensure all dispatch activities adhere to company SOPs, SLAs, and quality standards.
Share end-of-day reports and insights on service gaps or operational improvements.