Schedule and dispatch drivers, vehicles, or delivery personnel based on delivery requirements and route optimization.
Monitor real-time delivery operations to ensure on-time performance and address delays or issues proactively.
Coordinate with warehouse, logistics, and customer service teams to manage outbound shipments and returns.
Maintain accurate records of dispatch activities, including trip logs, delivery reports, and vehicle usage.
Track vehicle movement using GPS or fleet management software.
Communicate with drivers to provide instructions, resolve queries, and ensure compliance with company policies.
Handle emergency calls, route changes, or rescheduling as needed.
Assist in maintaining dispatch software or tools and updating data regularly.
Ensure adherence to safety standards, vehicle maintenance schedules, and regulatory requirements.
Generate daily, weekly, and monthly dispatch reports for management review