Dispatch Executive

Key Responsibilities:

• Dispatching and Scheduling:

  Assigning work orders to technicians based on their skills, location, and availability, while optimizing routes and schedules for efficient service delivery.

• Communication:

  Maintaining clear and consistent communication with technicians, customers, and other relevant parties regarding work order status, scheduling updates, and any issues that arise.

• Work Order Management:

  Creating, updating, and tracking work orders, ensuring accuracy and timely completion.

• Resource Management:

  Coordinating the availability and allocation of tools, equipment, and vehicles needed for field service operations.

• Reporting:

  Generating regular reports on work order status, technician performance, and other relevant metrics.

• Customer Service:

  Providing excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

• Emergency Response:

  Responding to emergency calls and dispatching resources as needed.

• Record Keeping:

  Maintaining accurate records of all dispatch activities, including work orders, technician information, and customer interactions.

• Data Entry:

  Accurately entering and updating information in dispatch and customer management systems.

• Quality Control:

  Monitoring the quality of service provided and identifying areas for improvement.

• Process Improvement:

  Identifying opportunities to improve dispatch processes and increase efficiency. 

Skills and Qualifications:

• Strong Communication and Interpersonal Skills: Ability to communicate effectively with technicians, customers, and other stakeholders. 

• Excellent Organizational and Time Management Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines. 

• Problem-Solving Skills: Ability to identify and resolve issues quickly and efficiently. 

• Proficiency in Computer Systems: Experience with dispatch software, customer relationship management (CRM) systems, and Microsoft Office Suite (Word, Excel, etc.). 

• Knowledge of the Solar Industry: Understanding of solar installation, maintenance, and repair processes can be beneficial. 

• Ability to Work Under Pressure: Ability to remain calm and efficient in a fast-paced environment. 

• Attention to Detail: Accuracy in data entry and record keeping is crucial. 

• Customer Service Experience: Experience in a customer-facing role is often required. 

• Geographic Knowledge: Familiarity with local geographic areas can be helpful for routing technicians

• It is a Full Time Warehouse / Logistics job for candidates with 2 - 6+ years Experience.

More about this Dispatch Executive job

1. What is the eligibility criteria to apply for this Dispatch Executive job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bhiwani.
3. How many working days are there for this Dispatch Executive job?
   Ans: This Dispatch Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Dispatch Executive job?
   Ans: No, there is no fee applicable for applying this Dispatch Executive job and during the employment with the company, i.e., CREATIVE SPIRIT NETWORK.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Dispatch Executive role?
   Ans: There is an immediate opening of 1 Dispatch Executive at CREATIVE SPIRIT NETWORK
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Warehouse / Logistics job.
8. What are the timings of this Dispatch Executive job?
   Ans: This Dispatch Executive job has Day Shift.