Team Member - Customer Services Responsibilities Key Responsibilities Manage end-to-end customer bookings and service requests. Act as the primary point of contact for key customer accounts. Coordinate with Operations, Sales, Finance, Invoicing, and Terminal teams to ensure timely service delivery. Track booking execution and provide regular status updates to customers. Prepare and share Daily Status Reports (DSRs) and customer-specific MIS reports. Monitor, escalate, and resolve customer complaints within defined timelines. Maintain customer performance data and support periodic reviews. Identify process improvement opportunities to enhance customer satisfaction and operational efficiency. Build strong customer relationships and ensure a high level of service excellence. Key Skills Customer Relationship Management Key Account Management Logistics & Supply Chain Operations Complaint Resolution Stakeholder Management MIS & Reporting Communication & Coordination Skills Customer Satisfaction Management Qualifications Qualification Graduate in any discipline. MBA/PGDM preferred. Experience 3-6 years of experience in Customer Service, Key Account Management, Logistics, Supply Chain, Transportation, or Freight Operations
Other Details
It is a Full Time Warehouse / Logistics job for candidates with 3 - 6 years of experience.
More about this Customer Service Executive - Logistics & Supply Chain job
What qualifications and experience are required for this Customer Service Executive - Logistics & Supply Chain position?
Ans : Candidates should have All Education levels with 3-6 years of experience.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Service Executive - Logistics & Supply Chain job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in IMT Manesar, Gurgaon.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Service Executive - Logistics & Supply Chain job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Service Executive - Logistics & Supply Chain job is located in IMT Manesar, Gurgaon.
Why should you apply for this Customer Service Executive - Logistics & Supply Chain job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
LoginHire Local Staff
Not Disclosed
Adani Capital Private Limited
IMT Manesar, Gurgaon
3 - 6 years Experience in Warehouse / Logistics
Full Time
