Customer Care Manager

30,000 - 32,000 /month

Aimplus

Rangpuri, Delhi

5 - 6+ years Experience in Warehouse / Logistics

1 Opening

Full Time

Job Highlights

Graduate and above

Males Only

6 days working | Flexible Shift

Job Description

We are looking for a Customer Care Manager to join our team at at Aimplus. This role involves managing storage, distribution, inventory, and items in a warehouse. You will work as an important part of the supply chain department. The position offers ₹30000 - ₹32000 and opportunities for career growth.

Key Responsibilities:

Lead and manage the Customer Service team.
Monitor daily customer queries, complaints, and escalations.
Ensure timely response to emails, calls, and customer requests.
Develop and implement customer service processes and SOPs.
Coordinate with Operations, Accounts, and Sales teams for smooth shipment execution.
Analyze customer feedback and recommend process improvements.
Monitor team KPIs, productivity, and customer satisfaction.
Prepare daily, weekly, and monthly service reports.
Train and mentor customer service executives.

Qualifications

Graduate or Bachelor's Degree.
5+ years of customer service experience, with at least 2 years in a leadership role.
Excellent communication and leadership skills.
Good knowledge of MS Office, CRM software, and logistics operations.
Strong analytical and problem-solving abilities.
Share resume at 9900419400 / hema@aimpluss.com
Good communication in English is a must.

Other Details

It is a Full Time Warehouse / Logistics job for candidates with 5 - 6+ years Experience.

More about this Customer Care Manager job

What qualifications and experience are required for this Customer Care Manager position?
Ans : Candidates should have a Graduate and above qualification with 5-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Manager job ranges between ₹30,000-₹32,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Manager job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rangpuri, Delhi.
How many vacancies are there for this Customer Care Manager job?
Ans : There is 1 vacancy for this Customer Care Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 5-7 years of experience are eligible to apply for this Customer Care Manager role. Only male candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Care Manager position is Rangpuri, Delhi.
What makes this Customer Care Manager job a good opportunity?
Ans : This Customer Care Manager job is a good opportunity as it offers a salary between ₹30,000-₹32,000 per month. This is a Full Time job and has 1 openings.