Job Description: Cluster Manager (Last-Mile Operations)
Location: Worli & Dadar, Mumbai
Shift Timing: Early Morning (3:00 AM to 7:00 AM)
Industry: FMCG / Dairy / Last-Mile Delivery / Quick Commerce
Key Responsibilities:
Early Morning Operations: Oversee and manage early morning hub sorting, dispatch, and last-mile delivery operations between 3:00 AM and 7:00 AM to ensure 100% on-time dispatch.
Team & Fleet Management: Coordinate with delivery executives and team leads to manage daily attendance, route allocation, and field execution.
SLA & Attendance Tracking: Monitor real-time delivery performance, track field attendance, resolve operational bottlenecks instantly, and prevent transit delays.
Stock & Asset Reconciliation: Ensure accurate daily reconciliation of inventory, cash/digital collections, and returned stock at the Worli and Dadar hubs.
Requirements:
Proven experience in last-mile delivery operations, logistics, or distribution management.
Strong leadership skills with the ability to handle field teams and morning shift schedules.
High operational ownership, punctuality, and problem-solving abilities.
Comfortable with the early morning shift (3:00 AM – 7:00 AM) and local travel across Worli and Dadar.