Center Manager

1. Clinic Operations Management

• Ensure smooth day-to-day functioning of the clinic

• Monitor appointment scheduling, patient flow, and waiting time

• Maintain hygiene, safety, and clinic ambience as per standards

• Ensure all machines (laser, skin equipment) are functioning and serviced on time

2. Revenue & Sales Management

• Achieve monthly revenue targets (consultation + treatment packages)

• Guide front office team in converting walk-ins and leads into clients

• Promote high-value treatments (laser, advanced skin procedures, hair packages)

• Track daily sales reports, collections, and outstanding payments

3. Patient Experience & Relationship Management

• Ensure excellent patient service from entry to exit

• Handle escalations, complaints, and service recovery

• Monitor patient feedback and improve satisfaction levels

• Build long-term relationships to increase repeat visits and referrals

4. Team Management

• Supervise front office, therapists, and support staff

• Prepare duty rosters and leave management

• Conduct regular team meetings and performance reviews

• Ensure staff grooming, discipline, and adherence to SOPs

• Train staff on sales pitch, communication, and service standards

5. Clinical Coordination

• Coordinate between doctors, therapists, and patients

• Ensure treatment protocols are followed properly

• Monitor patient records, before-after documentation, and consent forms

• Ensure proper handling of consumables and medical inventory

6. Financial & MIS Reporting

• Verify daily billing, cash/card/UPI reconciliation alongwith Accounts dept.

• Advance and Due of all 3 clinics (Paitients and Staffs)to be monitored periodically

7. Compliance & Documentation

• Ensure clinic follows all regulatory and safety guidelines

• Maintain proper documentation (patient records, invoices, licenses)

• Ensure biomedical waste disposal norms are followed

8. Performance Monitoring

• Track KPIs such as:

  • Daily footfall

  • Conversion rate

  • Average billing value

  • Package sales

  • Patient retention

• It is a Full Time Warehouse / Logistics job for candidates with 3 - 5 years of experience.