Center Manager

Job Title:         
Centre Head – Pathology Diagnostic Lab

Location:
Gorakhpur

Reports To:
Director

Job Summary:

We are seeking a dynamic and experienced Centre Head to lead the operations of our pathology diagnostic lab. The ideal candidate will be responsible for managing the overall functioning of the lab, ensuring high standards of customer service, regulatory compliance, staff performance, and operational efficiency. This is a leadership role that requires a blend of healthcare knowledge, people management, and business acumen.

Key Responsibilities:

Operational Management

• Oversee day-to-day operations of the diagnostic center, including sample collection, testing, and report dispatch.

• Ensure adherence to standard operating procedures (SOPs) and quality standards.

• Maintain hygiene, safety, and service excellence across the facility.

• Coordinate with collection centres, logistics and lab teams for timely sample transportation and result delivery.

Customer Service

• Drive a customer-centric culture with a focus on client satisfaction and experience.

• Handle escalations, grievances, and ensure resolution within defined timelines.

• Monitor feedback and implement improvement initiatives.

Team Leadership

• Lead, train, and supervise front-desk staff, technicians, and housekeeping personnel.

• Allocate responsibilities and ensure staffing adequacy.

• Conduct performance reviews and recommend training or career development initiatives.

Sales & Business Development

• Drive footfall and revenue through promotional activities and local partnerships (clinics, hospitals, doctors).

• Monitor key performance indicators (KPIs) including sales targets, test volumes, and cost control.

• Support corporate tie-ups, health camps, and community outreach programs.

Compliance & Reporting

• Ensure the center complies with NABL/NABH or other regulatory guidelines.

• Maintain proper documentation, licensing, and audit readiness.

• Prepare daily, weekly, and monthly reports for management on performance metrics.

Qualifications & Experience:

• Bachelor’s or Master’s degree in Healthcare, Medical Lab Technology, Business Administration, or related field.

• 5+ years of experience in diagnostic lab operations, hospital administration, or healthcare management, with at least 2 years in a supervisory or managerial role.

• Knowledge of pathology lab workflows and regulations (e.g., NABL, AERB).

• Strong leadership, problem-solving, and organizational skills.

• Proficiency in MS Office and healthcare management systems.

Preferred Traits:

• Empathetic, service-oriented, and quality-driven.

• Strong interpersonal and communication skills.

• Ability to manage operations under pressure and in a time-sensitive environment.

• Familiarity with local market dynamics and healthcare networks is a plus.

Working Hours:
Full-time, [06 Working Days & 10 Hours/Day]

• It is a Full Time Warehouse / Logistics job for candidates with 3 - 6+ years Experience.

More about this Center Manager job

1. What is the eligibility criteria to apply for this Center Manager job?
   Ans: The candidate should be Graduate and above and above with 3 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month + Incentives that depends on your interview. It's a Full Time job in Gorakhpur.
3. How many working days are there for this Center Manager job?
   Ans: This Center Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Center Manager job?
   Ans: No, there is no fee applicable for applying this Center Manager job and during the employment with the company, i.e., PATHWORD DIAGNOSTIC PRIVITE LIMTED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Center Manager role?
   Ans: There is an immediate opening of 1 Center Manager at PATHWORD DIAGNOSTIC PRIVITE LIMTED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Warehouse / Logistics job.
8. What are the timings of this Center Manager job?
   Ans: This Center Manager job has Day Shift.