Dark Store & Daily Operations:
Manage day-to-day shift operations of the physical store/dark store location.
Oversee 100% accurate in-store workflows—including stock inwards, proper rack placement, item picking, packing, and handing off orders to delivery executives.
Ensure adherence to standard operating procedures (SOPs) and company policies. [1]
Inventory & Stock Management:
Coordinate the procurement, restocking, and replenishment of inventory items.
Monitor stock availability, manage item wastage and dumping, and conduct regular stock audits.
Prevent theft, stock discrepancies, and order fraud. [1]
Team Leadership & Staff Management:
Supervise and lead a team of store employees, shift staff, custodial, and security personnel (typically a team size of 8–12+ members).
Handle staff scheduling, training, hygiene standards, and employee retention. [1]
Performance & Quality Metrics:
Take ownership of store performance metrics, such as total orders delivered, arrival-to-pickup times, order accuracy, and speed perception.
Maintain store infrastructure, safety, security, and physical cleanliness.
Use internal software, inventory portals, and dashboards for billing, report generation, and in-warding.