Waiter

Key responsibilities

• Welcome guests warmly and assist them with seating.

• Present menus and explain dishes, beverages, and daily specials.

• Take accurate food and beverage orders using the POS or order-taking device.

• Serve food and beverages promptly while maintaining service standards.

• Ensure tables are properly set before service and cleared promptly after guests leave.

• Coordinate with the kitchen to ensure timely and accurate order delivery.

• Check guest satisfaction during the meal and respond promptly to requests.

• Handle guest queries politely and escalate complaints to the F&B Supervisor when required.

• Maintain cleanliness of the restaurant, service stations, and dining areas.

• Assist in setting up the restaurant for breakfast, lunch, dinner, and special events.

• Follow hygiene, food safety, and grooming standards always.

• Support banquet service, private events, corporate gatherings, and celebrations whenever required.

• Encourage satisfied guests to share their dining experience through online reviews.

Requirements

• 1–3 years of experience as a Waiter, Steward, or Food & Beverage Service Associate.

• Experience in restaurants, hotels, cafés, or resorts preferred.

• Good knowledge of food and beverage service etiquette.

• Basic understanding of POS billing systems is an advantage.

• Physically fit and comfortable standing for extended periods.

• Willingness to work weekends, holidays, and shifts.

• Languages: Hindi required; English preferred; Marathi will be an added advantage.

Skills & competencies

• Excellent customer service and hospitality.

• Good communication and interpersonal skills.

• Positive attitude with a pleasant personality.

• Ability to work efficiently during busy service hours.

• Team player with a willingness to learn.

• Good grooming and professional appearance.

• Attention to detail and cleanliness.

• Basic upselling and suggestive selling skills.

• It is a Full Time Waiter / Steward job for candidates with 6 months - 6+ years Experience.