The role of a Waiter/Waitress is to provide high-quality dining experiences for guests by taking orders, serving food and beverages, and ensuring customer satisfaction. This role requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.
Greet customers as they enter the restaurant and guide them to their seats.
Present menus, explain menu items, and answer any questions customers may have.
Take food and beverage orders accurately and relay them to the kitchen and bar.
Serve food and drinks in a timely and courteous manner.
Check in with customers during their meal to ensure satisfaction and address any issues.
Process customer payments, including cash, credit card, or other methods.
Keep the dining area clean and orderly, including tables, chairs, and floors.
Follow safety and sanitation regulations to maintain a hygienic environment.
Assist with setting up and clearing tables, and ensure proper table settings.
Proven experience as a Waiter/Waitress or in a similar customer service role.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle stressful situations with poise.
Strong attention to detail and accuracy when taking orders and processing payments.
Customer-oriented with a positive attitude.
Basic math skills for processing payments and making change.
Ability to work flexible hours, including evenings, weekends, and holidays.