Strong communication and interpersonal skills
Leadership and staff management
Excellent knowledge of food & beverage service
Calm under pressure, problem-solving attitude
Attention to detail and guest-oriented mindset
1. Guest Relations:
Greet and welcome guests with warmth and professionalism.
Handle guest requests, complaints, and feedback promptly.
Ensure VIP guests are given priority service.
2. Floor Supervision:
Oversee waiters, stewards, and service staff on the floor.
Assign duties and monitor staff performance during shift.
Maintain cleanliness, ambiance, and readiness of the floor area.