Steward

JD for ARM

Job Description – Assistant Restaurant Manager (ARM)

Department: Operations | Industry: Food & Beverage / QSR

Job Title: Assistant Restaurant Manager (ARM) Department: Restaurant Operations Reporting To: Restaurant Manager / Store Manager Location: Store-specific

1. Job Summary

We are looking for a responsible and result-oriented Assistant Restaurant Manager to support the Restaurant Manager in handling daily restaurant operations, managing team members, ensuring customer satisfaction, and achieving business targets. The candidate should have strong leadership, communication, and operational management skills.

2. Key Responsibilities

Restaurant Operations

1. Manage day-to-day restaurant operations and ensure smooth functioning of the outlet.

2. Ensure compliance with company SOPs, food safety, hygiene, and quality standards.

3. Monitor food preparation, presentation, and service standards.

4. Ensure proper opening and closing procedures.

5. Monitor inventory, stock availability, and minimize food wastage.

Team Management 6. Supervise, guide, and motivate Team Members. 7. Assist in recruitment, onboarding, training, and development of employees. 8. Prepare staff duty rosters and manage attendance. 9. Monitor employee performance and discipline. 10. Support the Restaurant Manager in maintaining adequate manpower.

Customer Service 11. Ensure excellent customer service and customer satisfaction. 12. Handle customer complaints and resolve issues promptly. 13. Maintain service quality and improve customer experience.

Business & Sales 14. Drive sales and achieve daily, weekly, and monthly targets. 15. Monitor food costs, operational expenses, and controllable costs. 16. Identify opportunities to improve restaurant profitability. 17. Monitor customer feedback and online ratings.

Reporting & Compliance 18. Maintain daily sales, cash, inventory, and operational reports. 19. Ensure proper cash handling and billing procedures. 20. Coordinate with HR, Finance, Supply Chain, and other departments. 21. Ensure compliance with company policies and statutory requirements.

3. Eligibility Criteria

• Graduate preferred; relevant experience may be considered.

• 1–3 years of experience in restaurant or QSR operations.

• Experience in team handling and shift management.

• Good communication and interpersonal skills.

• Knowledge of food safety and restaurant operations.

• Willingness to work in rotational shifts.

4. Required Skills

• Leadership and team management.

• Customer relationship management.

• Sales and business development.

• Problem-solving and decision-making.

• Inventory and cost control.

• Operational planning and execution.

• Communication and coordination.

• It is a Full Time Waiter / Steward job for candidates with 6 months - 6 years of experience.