Steward

Position

Team Member (TM)

Department

Operations / Restaurant Operations

Reporting To

Restaurant Manager

Job Summary

The Team Member is responsible for delivering excellent customer service, preparing and serving food as per company standards, maintaining hygiene and cleanliness, and ensuring smooth day-to-day restaurant operations.

Key Responsibilities

Customer Service

• Welcome customers in a friendly and professional manner.

• Take customer orders accurately and process them efficiently.

• Address customer queries and resolve complaints courteously.

• Ensure an excellent dining experience for every guest.

Food Preparation & Service

• Prepare food items according to standard recipes and SOPs.

• Maintain food quality, portion control, and presentation standards.

• Serve food and beverages promptly.

• Follow all food safety and hygiene guidelines.

Restaurant Operations

• Maintain cleanliness of the kitchen, dining area, and workstations.

• Assist in opening and closing restaurant operations.

• Refill stock and maintain inventory as instructed.

• Operate billing/POS systems accurately.

• Follow all company SOPs and operational guidelines.

Hygiene & Safety

• Maintain high standards of personal hygiene and grooming.

• Ensure proper handling and storage of food items.

• Report any equipment malfunction or safety concerns immediately.

• Comply with all food safety and workplace safety standards.

Teamwork

• Coordinate effectively with kitchen and service staff.

• Support team members during peak hours and busy shifts.

• Maintain discipline, punctuality, and a positive attitude.

• Participate in training sessions and implement feedback.

Eligibility Criteria

• Minimum qualification: 10th Pass or 12th Pass.

• Freshers and experienced candidates are welcome.

• Good communication and interpersonal skills.

• Willingness to work in rotational shifts, weekends, and public holidays.

• Customer-focused attitude with the ability to work in a fast-paced environment.

Preferred Skills

• Basic customer service skills.

• Basic knowledge of food hygiene and safety.

• Ability to multitask and work under pressure.

• Positive attitude and willingness to learn.

Compensation & Benefits

• Salary as per company policy.

• Incentives and performance-based rewards (as applicable).

• PF, ESIC, and other statutory benefits.

• Career growth and internal promotion opportunities.

• Training and skill development programs.

Work Location

As assigned by the company.

Employment Type

Full-Time

• It is a Full Time Waiter / Steward job for candidates with 0 - 5 years of experience.