Steward

Key Responsibilities:

1. Customer Service

Greet and assist guests in a courteous and professional manner.

Provide information about show timings, seat availability, and ongoing promotions.

Handle guest queries, feedback, and complaints effectively.

2. Box Office / Ticketing

Operate the ticketing system for movie ticket sales, cancellations, and reservations.

Ensure accuracy in cash handling and maintain proper sales records.

3. Food & Beverage Counter (Concessions)

Prepare and serve food & beverages as per company standards.

Maintain hygiene and cleanliness at the counter.

Handle billing and ensure correct cash/card transactions.

4. Ushering and Auditorium Management

Check tickets and guide guests to their seats.

Ensure cleanliness and readiness of the auditorium before every show.

Maintain decorum and assist guests during emergencies or issues.

5. Safety & Cleanliness

Follow fire, safety, and hygiene protocols of the cinema.

Support in maintaining all operational and safety checklists.

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Skills and Competencies:

Excellent communication and interpersonal skills

Customer-oriented and polite demeanor

Basic computer knowledge (for billing/ticketing)

Team player and flexible with work timings

Ability to handle rush hours and stressful situations calmly

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Qualification & Experience:

Minimum 12th pass / Graduate preferred

0–2 years of experience in hospitality, retail, or customer service industry

Freshers are welcome

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Work Conditions:

Rotational shifts, including weekends and holidays

Standing for long hours

Uniform and grooming standards as per company policy

• It is a Full Time Waiter / Steward job for candidates with 6 months - 2 years of experience.