Steward

Job Description – Steward

Position: Steward
Department: Restaurant Operations
Location: Baati Chokha Restaurant
Employment Type: Full-Time

About the Role

We are looking for a polite, energetic, and customer-focused Steward to join our restaurant team. The Steward will be responsible for providing excellent guest service, maintaining cleanliness, and ensuring a smooth and pleasant dining experience for every customer.

Key Responsibilities

• Welcome and assist guests with a warm and courteous attitude.

• Escort guests to their tables and provide menus.

• Explain menu items, special dishes, and offers to customers.

• Take food and beverage orders accurately and promptly.

• Coordinate with the kitchen and service team for timely order delivery.

• Serve food and beverages properly and professionally.

• Check with guests regarding their dining experience and attend to their requirements.

• Clear and clean tables promptly after guests leave.

• Maintain cleanliness and hygiene of the dining area, tables, chairs, and service area.

• Ensure proper placement of cutlery, crockery, glasses, napkins, and other table essentials.

• Follow all restaurant SOPs, hygiene standards, and service protocols.

• Handle customer queries and complaints politely and inform the supervisor when required.

• Assist in opening and closing duties of the restaurant.

• Support other departments or restaurant activities whenever required.

• Maintain discipline, punctuality, grooming, and professional behavior at all times.

Eligibility & Skills

• Minimum qualification: 10th / 12th Pass preferred.

• Freshers can apply; prior restaurant/hospitality experience will be an advantage.

• Good communication and interpersonal skills.

• Basic knowledge of Hindi; knowledge of English is an advantage.

• Pleasant personality and positive attitude.

• Ability to work in a team.

• Customer-service oriented.

• Willingness to work in shifts, weekends, and holidays.

• Physically fit and able to work in a fast-paced restaurant environment.

Personal Qualities

Polite • Honest • Punctual • Hardworking • Presentable • Responsible • Team Player • Customer Friendly

Benefits

• Competitive salary

• Staff meals as per company policy

• Training and skill development

• Growth opportunities within the organization

• Incentives/benefits as per company policy

Salary: 12000 - 20000 (As per the Interview Discussion)
Experience: 1+ Years of Experience
Working Hours: As per restaurant shift schedule

Key Performance Expectations

• Excellent customer service

• Accurate and timely order service

• High standards of cleanliness and hygiene

• Proper grooming and discipline

• Team coordination

• Positive customer feedback

• It is a Both Waiter / Steward job for candidates with 6 months - 6+ years Experience.