Steward

Job Title: Guest Relation Executive (GRE)

Location: QSR Outlet

Department: Operations

Reports to: Restaurant Manager

Job Summary:

The Guest Relation Executive (GRE) is responsible for providing a warm, friendly, and welcoming experience to every guest entering the restaurant. As a host, the GRE will greet, seat, and ensure that each guest feels valued and attended to throughout their visit. This role is essential in creating a memorable guest experience that aligns with our brand’s service standards.

Key Responsibilities:

1. Greeting Guests:

o Warmly greet guests as they enter the restaurant, making them feel welcomed and valued.

o Maintain a friendly, approachable demeanour while making eye contact and using a cheerful tone.

2. Seating Guests:

o Efficiently manage the seating area by directing guests to their tables promptly and ensuring they are comfortably seated.

o Monitor table availability and maintain a waiting list during peak hours to manage guest flow.

3. Assisting with Guest Needs:

o Be attentive to guests’ needs, including providing menu assistance and answering any queries regarding the food and services offered.

o Assist in providing high chairs, wheelchair access, and other specific needs to accommodate all guests.

4. Ensuring Guest Delight:

o Engage with guests during their visit, ensuring that they have a delightful experience. Gather feedback and handle minor complaints politely and promptly, escalating issues to the Shift Manager if needed.

o Offer friendly farewells and invite guests to return as they leave the restaurant.

5. Maintaining Cleanliness and Organization:

o Ensure the dining and waiting areas are clean and organized at all times.

o Regularly check and maintain the hygiene of high-contact areas, such as the entrance, waiting area, and menus.

6. Coordinating with the Team:

o Work closely with the service and kitchen teams to ensure a seamless flow of orders and table turnovers.

o Update the team on any special guest requirements or reservations.

7. Promotional Activities:

o Actively inform guests about any ongoing promotions or offers and encourage them to try new items or upgrade their orders.

Skills and Qualifications:

• Education: Graduate in any field, hospitality courses or certifications are a plus.

• Experience: Previous experience in customer service or hospitality, preferably in a QSR or fast-paced environment.

• Skills:

o Excellent communication and interpersonal skills.

o Strong customer focus with the ability to create a positive guest experience.

o Ability to multitask and manage time efficiently.

o Good organizational and problem-solving skills.

• Attributes:

o Friendly, approachable, and well-groomed appearance.

o Punctual and reliable with a positive attitude.

o Able to work in a dynamic and fast-paced environment.

Working Conditions:

• Flexible schedule with shifts that may include mornings, evenings, weekends, and holidays.

• Standing for long periods and interacting with guests consistently throughout the shift.

• Adhering to the grooming guidelines.

The Guest Relation Executive (GRE) plays a vital role in setting the tone for an enjoyable dining experience, ensuring that each guest leaves with a smile.

• It is a Full Time Waiter / Steward job for candidates with 1 - 2 years of experience.

More about this Steward job

1. What is the eligibility criteria to apply for this Steward job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Steward job?
   Ans: This Steward job will have 6 working days.
4. Are there any charges applicable while applying or joining this Steward job?
   Ans: No, there is no fee applicable for applying this Steward job and during the employment with the company, i.e., OAM INDUSTRIES (INDIA) PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Steward role?
   Ans: There is an immediate opening of 10 Steward at OAM INDUSTRIES (INDIA) PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Waiter / Steward job.
8. What are the timings of this Steward job?
   Ans: This Steward job has 09:00 AM - 06:00 PM timing.