Summary – The person should be able to Manage the complete customer lifecycle in a restaurant. From welcoming customer till taking feedback. Must be customer centric and maintain the standards of cleanliness in the restaurant floor. Also he/she should have a professional and positive attitude towards customers.
Welcome the Customer entering the floor.
Taking Order and suggesting the customer on order.
Keeping menus clean and presenting them to customers.
Continuously keeping track of the waiting customers (information flow between waiting areas and restaurant floor).
Serving the food to customer.
Taking the feedback from customer.
Handle the billing and payments.
Cooperate and communicate with all serving and kitchen staff.
Ensure the proper set up of all side stations in the outlet.
Ensure the table clearance post and pre customer arrival.
Maintaining the health and cleanliness standards.
Handle the takeaway and online orders.
Assisting in cleaning and opening or closing tasks.
Assisting with unloading and storing stock