Steward

Job Summary:

The Steward is responsible for providing excellent food and beverage service to guests, ensuring guest satisfaction, maintaining cleanliness and hygiene standards, and supporting the restaurant team in delivering a high-quality dining experience.

Key Responsibilities:

1. Guest Service

• Welcome and greet guests in a courteous and professional manner.

• Present menus and explain food and beverage offerings.

• Take guest orders accurately and communicate them to the kitchen and bar.

• Serve food and beverages promptly as per service standards.

• Ensure guests are attended to throughout their dining experience.

• Handle guest requests and complaints politely and escalate when necessary.

2. Restaurant Operations

• Set up tables, chairs, cutlery, crockery, and glassware before service.

• Ensure tables are clean, organized, and properly arranged.

• Clear and reset tables efficiently after guest departure.

• Assist in maintaining smooth restaurant operations during service hours.

• Coordinate with kitchen and bar teams for timely order delivery.

3. Hygiene & Cleanliness

• Maintain cleanliness of dining areas, service stations, and equipment.

• Follow food safety and hygiene standards at all times.

• Ensure proper handling of food, beverages, and service equipment.

• Maintain personal grooming and hygiene as per company standards.

4. Sales & Upselling

• Promote menu specials, beverages, and restaurant promotions.

• Suggest additional items to enhance guest experience and increase sales.

• Achieve upselling targets as assigned by management.

5. Billing & Cash Handling

• Assist guests with billing procedures when required.

• Ensure accuracy in order recording and bill presentation.

• Follow company procedures for cash and payment handling.

6. Compliance & Safety

• Follow company SOPs and service standards.

• Adhere to health, safety, and hygiene regulations.

• Report any operational issues or guest concerns to supervisors promptly.

Qualifications:

• Minimum 10+2 (Higher Secondary) or Graduate preferred.

• Diploma in Hotel Management/Hospitality is an added advantage.

• 1–3 years of experience in restaurants, cafés, hotels, or hospitality establishments preferred.

• It is a Full Time Waiter / Steward job for candidates with 6 months - 1 years of experience.