(if the café has a designated host or front desk role)
Greeting Guests: Warmly welcome customers as they enter.
Queue Management: Manage waitlists or seat customers efficiently.
Answering Phones: Take reservations, answer inquiries, or handle to-go orders.
Handling Payments: Operate POS systems for billing and payments.
Maintaining Cleanliness: Keep the entrance, counter, and front area tidy.
Managing Deliveries/Orders: Receive and confirm delivery or pickup orders.
(usually more hands-on customer service)
Taking Orders: Accurately take customer orders in person or digitally.
Preparing Beverages/Food: Assist baristas or cooks if trained (e.g., making simple drinks or plating pastries).
Serving Orders: Deliver food or drinks to tables or counters.
Customer Support: Resolve customer complaints or concerns professionally.
Stocking Supplies: Restock napkins, cups, condiments, etc.
Cleaning Duties: Wipe tables, sanitize surfaces, and manage trash.
Upselling: Suggest menu items or promotions to boost sales.
Team Coordination: Communicate with kitchen and barista staff for smooth operations.