Steward

• Welcome guests warmly, escort them to their tables, and present menus.

• Take accurate food and beverage orders and ensure timely service.

• Serve food and beverages as per service standards and presentation guidelines.

• Handle guest queries, requests, and complaints professionally, escalating when required.

• Ensure guest satisfaction at all times through proactive service.

Service Standards & Quality

• Follow Espire Hospitality SOPs, grooming, and hygiene standards.

• Maintain cleanliness and proper setup of tables, service stations, and dining areas.

• Ensure correct billing, KOT/BOT handling, and payment procedures.

• Upsell menu items and promote specials to enhance guest experience and revenue.

Coordination & Teamwork

• Coordinate with kitchen and bar teams to ensure smooth service flow.

• Communicate guest feedback and operational issues to supervisors.

• Support colleagues during peak hours and assist in outlet operations.

Hygiene, Safety & Compliance

• Adhere to food safety, hygiene, and sanitation standards (HACCP/FSSAI where applicable).

• Follow safety guidelines and company policies at all times.

• Ensure proper handling and storage of food and beverages.

Candidate Profile

• Education: Graduate / Diploma in Hotel Management or relevant qualification preferred.

• Experience: 1–3 years of experience in Food & Beverage service.

• Industry: Hospitality background mandatory (Hotel / Resort / Restaurant).

Skills & Competencies

• Strong guest service orientation with excellent communication skills.

• Knowledge of food & beverage service styles and basics of menu engineering.

• Ability to work in shifts, weekends, and holidays.

• Team player with a positive attitude and willingness to learn.

• Basic understanding of POS systems and billing procedures.

Key Performance Indicators (KPIs)

• Guest satisfaction and feedback scores.

• Adherence to service standards and SOPs.

• Accuracy in order taking and billing.

• Team collaboration and attendance.

What Espire Hospitality Offers

• Opportunity to work with a growing hospitality brand.

• Learning and career growth opportunities.

• Competitive compensation and a positive work environment.

• It is a Full Time Waiter / Steward job for candidates with 6 months - 6 years of experience.