Restaurant Manager

Job Summary:

Mumbai Chai Café is looking for a hands-on and proactive Area Manager – Franchisee Support to drive successful outlet launches and ongoing support for our franchise partners. This role begins the moment a franchise is signed and extends through fit-out, training, operations support, and inventory coordination. The ideal candidate has a background in F&B operations, is comfortable with field work, and can confidently represent the brand across locations.

Key Responsibilities:

Franchisee Onboarding & Outlet Setup:

·       Guide franchisees during the café fit-out phase, ensuring brand standards are met.

·       Coordinate and follow up with suppliers and vendors during pre-launch setup.

·       Support franchisees in recruiting the right local staff for their outlet.

·       Visit outlet sites for supervision and setup alignment.

Training & Operational Support:

·       Train franchise owners and outlet staff based on structured brand training modules.

·       Supervise COCO (company-owned company-operated) outlets to ensure operational excellence.

·       Conduct on-site support visits post-launch to ensure smooth operations and adherence to SOPs.

Inventory & Supply Chain Coordination:

·       Monitor inventory levels at franchisee outlets and guide them on timely reordering.

·       Coordinate with the warehouse team to ensure timely dispatch and delivery of raw materials.

Cross-Functional Support:

·       Assist the franchise acquisition team by arranging tasting sessions for interested prospects.

·       Support other organizational initiatives as and when required by the leadership.

Required Qualifications & Skills:

·       Minimum qualification: 12th pass (Graduation preferred)

·       3–5 years experience in F&B operations, preferably in multi-unit/franchise management

·       Must be fluent in English and Hindi; knowledge of additional regional languages is a plus

·       Strong field management and coordination skills

·       Ability to travel extensively across franchise locations

·       Energetic, solutions-oriented, and capable of working independently

·       Strong documentation, reporting, and follow-up skills

• It is a Full Time Waiter / Steward job for candidates with 2 - 6+ years Experience.