Hospitality Restaurant Manager

Job Summary

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring excellent customer service, managing staff, maintaining food quality and safety standards, controlling costs, and driving profitability.

Key Responsibilities

Operations Management

• Oversee day-to-day restaurant operations.

• Ensure smooth service during all operating hours.

• Maintain cleanliness, hygiene, and safety standards.

• Monitor inventory levels and coordinate purchasing.

Staff Management

• Recruit, train, supervise, and evaluate restaurant employees.

• Prepare staff schedules and manage labor costs.

• Conduct performance reviews and provide coaching.

• Ensure compliance with company policies and procedures.

Customer Service

• Ensure guests receive exceptional dining experiences.

• Handle customer complaints and resolve issues promptly.

• Monitor customer feedback and implement improvements.

Financial Management

• Manage budgets and control operating expenses.

• Monitor sales performance and profitability.

• Prepare daily, weekly, and monthly reports.

• Oversee cash handling and financial reconciliation.

Food Quality & Compliance

• Ensure food quality, presentation, and consistency.

• Enforce food safety and sanitation regulations.

• Ensure compliance with health and licensing requirements.

Sales & Marketing

• Support promotional campaigns and special events.

• Develop strategies to increase customer traffic and revenue.

• Build relationships with customers and local businesses.

Required Qualifications

• Bachelor's degree or Diploma in Hospitality Management, Business Administration, or related field (preferred).

• 3–5 years of restaurant management experience.

• Strong leadership and team management skills.

• Excellent communication and customer service abilities.

• Knowledge of food safety regulations and restaurant operations.

• Proficiency in POS systems and Microsoft Office.

Key Skills

• Leadership and team building

• Problem-solving and decision-making

• Financial and inventory management

• Customer relationship management

• Time management and multitasking

• Conflict resolution

KPIs (Key Performance Indicators)

• Customer satisfaction scores

• Food and labor cost percentages

• Revenue growth

• Employee retention rate

• Health and safety compliance

• Inventory accuracy and waste reduction

• It is a Full Time Waiter / Steward job for candidates with 5 - 6+ years Experience.