Supervises the functions of the department employees, facilities, operations and cost on a day - to - day basis. Key Management: Includes Opening & Closing of shift. Cash Management: Includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc. Monitors and Controls, on an ongoing basis: a) Quality levels of product and service. b) Operating costs of cinema. c) Merchandising and Marketing all promotional activities /movies publicity in the Unit. d) Sanitation, cleanliness and hygiene of the entire cinema area under his / her purview. Guest Satisfaction: a) Ensuring guest satisfaction by achieving high levels of Service Standards as per SOP. b) 100% Mystery Audit Scores. c) All feedback is handled within the set timelines. Inventory and Yield: a) Ensure that Yield (including batch test and wastages) of popcorn and calibration of Coke and Tea/Coffee Machine is managed as per standards. b) Ensure complete adherence to Finance SOPs. c) Monitor and control daily shortages. SOPs, Upkeep and Maintenance / Safety: a) Custodian of all departmental SOPs and should ensuring 100% compliance. b) Upkeep and Maintenance of property - (as per Housekeeping and Engineering Standards). c) Ensure that the unit must adhere to 100% Safety/security systems.