Hospitality Restaurant Manager

FUNCTIONAL RESPONSIBILTIES:  Supervises the functions of the department employees, facilities, operations and cost on a day - to - day basis.  Key Management: Includes Opening & Closing of shift.  Cash Management: Includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc.  Monitors and Controls, on an ongoing basis: a) Quality levels of product and service. b) Operating costs of cinema. c) Merchandising and Marketing all promotional activities /movies publicity in the Unit. d) Sanitation, cleanliness and hygiene of the entire cinema area under his / her purview.  Guest Satisfaction: a) Ensuring guest satisfaction by achieving high levels of Service Standards as per SOP. b) 100% Mystery Audit Scores. c) All feedback is handled within the set timelines.  Inventory and Yield: a) Ensure that Yield (including batch test and wastages) of popcorn and calibration of Coke and Tea/Coffee Machine is managed as per standards. b) Ensure complete adherence to Finance SOPs. c) Monitor and control daily shortages.  SOPs, Upkeep and Maintenance / Safety: a) Custodian of all departmental SOPs and should ensuring 100% compliance. b) Upkeep and Maintenance of property - (as per Housekeeping and Engineering Standards). c) Ensure that the unit must adhere to 100% Safety/security systems. Job Description of Duty Manager Position Duty Manager Reporting to General Manager / Unit Manager / Manager - Operations Qualification Bachelor’s Degree in Hotel Management / Any Specialization in F&B or hospitality related field Experience 5plus years of experience in high volume and/or cinema, retail or restaurant operations at the supervisory levels  Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to achieve the same.  Check for staff grooming/ discipline.  To introduce new ways and means to minimize transaction time at box office and at the refuel.  Oversees the services of Cinema from box-office to refuel and cleaning, to ensure highest standards and quality services at all times.  Conducts under the guidance of the General Manager / Unit Manager, such functions as employee orientation, staff training, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity.  Ensures that displays are up-dated at all times, and effectively co-ordinates with Programming & Marketing for compliances.  Ensures compliance with all legal requirements in connection with Cinemas.  Maintains minimum stock levels of all items and participates in inventories on weekly basis.

• It is a Full Time Waiter / Steward job for candidates with 3 - 5 years of experience.