he Assistant Shift Manager (No. 2 in Command) supports the Shift Manager in ensuring smooth daily operations, maintaining speed, hygiene, and service standards. They act as the bridge between the crew and management, ensuring consistency in product quality, customer satisfaction, and team discipline during each shift.
Support the Shift Manager in supervising daily restaurant operations.
Ensure order accuracy, quick service time, and quality standards are maintained.
Monitor staff performance and assist in shift allocations and break schedules.
Handle guest complaints promptly and professionally.
Ensure hygiene, cleanliness, and food safety compliance in all areas.
Manage cash handling, billing accuracy, and daily sales reports.
Oversee inventory usage and coordinate with the storekeeper for replenishments.
Train and motivate team members to follow SOPs and service standards.
Step in as acting Shift Manager in their absence.
Maintain discipline, grooming, and positive team morale during shifts.