A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
30,000 - 35,000 /month
Galaxyicecream
Field job
Mota Varachha, Surat
4 - 6+ years Experience in Waiter / Steward
Full Time
Job description
Key Roles and Responsibilities
1. Documentation and Maintenance
Maintain and update regulatory requirements of Store and Crew documents.
Develop reporting documents for the crew.
Prepare store operation formats.
2. Store Management and Operations
Complete store administration and ensure compliance with regulatory and company policies and procedures.
Enforce in-store security and health and safety procedures for the crew and customers as per legal guidelines.
Store finance handling and reporting.
Maintain all controllable costs to keep operations profitable.
Addressing grievances like product complaint / QC complaint / Transit damage etc
3. Customer Experience
Commit to be customer centric management and ensure high levels of customers’ satisfaction through excellent service.
Identify current and future customer requirements by establishing rapport with potential customers and other persons in a position to understand service requirements.
Resolve customer complaints to satisfactory levels.
Delivering exceptional sales services for improved customer satisfaction
Maintain outstanding store condition and visual merchandising standards.
Maintain outstanding store cleanliness.
Create and improve store aesthetics and ambience.
Focus on one-minute service.
4. Business and Sales Goals
Prepare monthly business plan.
Create and communicate business targets to crew.
Present weekly review of Business.
Analyze sales and revenue reports and create P&L report.
Analyze consumption trend to create forecasts, Indent vs utilisation
Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Developing marketing strategies to raise customers’ pool, expand store traffic and optimize profitability.
Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.
Propose innovative ideas to increase market share.
Product saliency tracking based on profitability across each area.
Execute new product launches.
5. Crew Management
Select, recruit, orient, groom and train employees as per the Company standards.
Perform Police verification for new employees.
Prepare Salaries, annual appraisals.
Maintain crew performance by coaching, counselling, and disciplining employees.
Schedule crew, allocate work and communicate performance standards.
Conduct personnel performance appraisals to assess training needs and build career paths.
Responsible for creating healthy work environment.
Communicate Company’s vision, plans, goals, principles, expectations clearly.
Communicate regulatory food safety practices and Company standards mentioned in Store Operation Manual.
6. Inventory Management
Manage and control inventory at all times.
Create Aging Stock Analysis
Job Types: Full-time, Permanent
Work Location: In person
