Food & Beverage (Operations / Service)
F&B Manager / Assistant F&B Manager
[Insert Location / Outlet Name]
The F&B Executive is responsible for supervising and coordinating the daily operations of the Food & Beverage department. The role ensures smooth service, quality food presentation, and customer satisfaction while maintaining hygiene, inventory control, and staff discipline. The position acts as a link between the management and the service/kitchen teams to deliver consistent guest experience and operational excellence.
· Operations & Service:
• Supervise F&B counters, concession areas, or restaurant sections to ensure smooth service.
• Monitor preparation, presentation, and service of food & beverages according to company standards.
• Coordinate with kitchen and service teams for timely order delivery, especially during peak hours (show intervals / meal hours).
• Handle billing, POS operations, and daily sales reconciliations.
• Ensure compliance with hygiene, safety, and quality standards (FSSAI norms, FIFO system, etc.).
• Monitor stock movement and raise daily indents to the Store team.
• Conduct daily pre-opening checks (equipment readiness, staff grooming, cleanliness).
· Customer Experience:
• Ensure courteous and prompt guest service.
• Handle guest complaints or feedback professionally and ensure timely resolution.
• Promote upselling and combo offers to maximize sales and profitability.
· Team Management:
• Supervise and train F&B Associates, Cashiers, and Stewards.
• Conduct shift briefings, allocate duties, and ensure team discipline and grooming standards.
• Assist the Manager in preparing duty rosters and performance monitoring.
· Reporting & Coordination:
• Maintain records of sales, wastage, and inventory.
• Submit shift and daily reports to the Assistant F&B Manager.
• Coordinate with other departments (Housekeeping, Purchase, Maintenance) for smooth operations.
• Excellent communication and guest-handling skills
• Leadership and team coordination
• Knowledge of POS / billing software
• Basic food safety & hygiene awareness
• Ability to handle fast-paced service environments
• Attention to detail and problem-solving skills
• Diploma / Degree in Hotel Management or F&B Service
• Certification in Food Safety (preferred)
• 2–4 years of experience in F&B operations, preferably in multiplexes, QSRs, or hospitality outlets.