Restaurant Captain

🍽️ Restaurant Captain Job Description (JD)

The Restaurant Captain (often interchangeable with Head Waiter or Service Captain) is a supervisory role responsible for leading the service team, managing a specific section of the dining area, and ensuring exceptional guest dining experiences.

Position Title: Restaurant Captain / F&B Captain

Reports To: Restaurant Manager / F&B Supervisor

Summary

The Restaurant Captain serves as the critical link between the guests, the service team, and the kitchen. They are responsible for overseeing table service operations, maintaining high standards of quality and efficiency, and providing advanced-level guest interaction, including handling sophisticated orders and resolving complaints.

Key Responsibilities

1. Guest Service & Experience Management

• Warmly greet guests, assist with seating, and establish rapport to build guest loyalty.

• Present menus, provide detailed information on all food and beverage items (including ingredients, preparation, and allergens), and offer recommendations (upselling high-margin items).

• Take food and beverage orders accurately, ensuring all special requests or dietary needs are communicated correctly to the kitchen/bar.

• Monitor the flow of service at assigned tables, ensuring the proper sequence of service is maintained from courses to payment.

• Handle and resolve guest complaints immediately and professionally, escalating only necessary issues to the Restaurant Manager.

2. Service Supervision & Team Leadership

• Conduct pre-shift briefings to inform staff (Waiters, Servers, Bus Staff) on daily specials, reservations, and service priorities.

• Supervise, coach, and guide junior service staff on service techniques, grooming standards, and adherence to Standard Operating Procedures (SOPs).

• Delegate tasks efficiently, such as clearing tables, refilling water, and maintaining mise en place/mis-en-scene.

• Foster a collaborative and positive working relationship between the Front-of-House (FOH) and Back-of-House (BOH) teams.

3. Operational Control & Standards

• Ensure the dining area, service stations, and equipment (crockery, cutlery, glassware) are clean, properly stocked, and well-maintained before, during, and after service.

• Process guest checks, handle cash, credit card, and other payment methods accurately using the Point-of-Sale (POS) system.

• Assist in conducting inventory checks of operating equipment and supplies, reporting shortages to management.

• Monitor and enforce all restaurant standards related to quality, hygiene, and safety (e.g., HACCP/Food Safety).

4. Administrative & Training

• Assist the Manager in recording daily sales, log books, and guest feedback.

• Participate actively in training new staff members to meet the restaurant’s service standards.

• Suggest innovative ideas for generating targeted sales and improving operational efficiency.

• If interested contact : vignesh@zodiachrc.com

  91371 38482-Qutbuddin Zodiac HR

• It is a Full Time Waiter / Steward job for candidates with 6 months - 2 years of experience.

More about this Restaurant Captain job

1. What is the eligibility criteria to apply for this Restaurant Captain job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹27000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Restaurant Captain job?
   Ans: This Restaurant Captain job will have 6 working days.
4. Are there any charges applicable while applying or joining this Restaurant Captain job?
   Ans: No, there is no fee applicable for applying this Restaurant Captain job and during the employment with the company, i.e., Zodiachr Consultants India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Restaurant Captain role?
   Ans: There is an immediate opening of 3 Restaurant Captain at Zodiachr Consultants India Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Waiter / Steward job.
8. What are the timings of this Restaurant Captain job?
   Ans: This Restaurant Captain job has 09:00 AM - 06:00 PM timing.