Restaurant Captain

Job Purpose / Objective

The Hotel Captain ensures the smooth functioning of dining and event / banquet operations, maintains high standards of guest service, leads the service staff, and acts as a link between guests, service team, and kitchen.

Key Responsibilities & Duties

• Greet, seat, and welcome guests in a courteous and professional manner.

• Oversee daily floor operations in the restaurant or banquet — ensure timely service of food and beverages.

• Supervise, train, and mentor waitstaff, servers, and junior team members to maintain service standards.

• Coordinate with the kitchen, bar, and other departments to ensure orders, dietary requirements, and special requests are properly handled.

• Assist guests with menu information, recommendations, and explain special dishes, ingredients, wine pairings, etc.

• Handle customer complaints or feedback promptly and diplomatically to ensure guest satisfaction.

• Manage reservation systems, table assignments, and seating plans for efficient throughput.

• Monitor inventory of service supplies (linens, cutlery, glassware, etc.), and request replenishment when needed.

• Ensure the cleanliness and presentation of the dining area, table settings, service stations, and service equipment.

• Ensure compliance with health, safety, and hygiene standards (food safety, sanitation).

• Participate in opening and closing of outlet — ensure readiness, set-up, and shutdown tasks are completed.

• Assist in setting up special events, banquets, functions and coordinate logistics (layout, flow, staffing).

• Prepare shift reports, revenue / guest feedback reports, and communicate with management on performance and improvement areas.

• Uphold all standard operating procedures (SOPs) for F&B service within the hotel.

• Sometimes assist in cost control, upselling, and achieving sales targets for the outlet.

• Ensure staff adhere to grooming, uniform, and conduct standards.

• Perform any additional duties assigned by management.

Qualifications & Experience

• Diploma or Degree in Hotel Management, Hospitality, or relevant field is preferred.

• Proven experience in the food & beverage / restaurant industry (typically 2–5 years), with at least 1 year in a supervisory or captain role.

• Strong leadership, interpersonal and communication skills.

• Excellent customer service orientation and presentation skills.

• Knowledge of service techniques, etiquette, wine & beverage service (if applicable).

• Ability to work under pressure, multitask, and maintain composure.

• Good organizational skills, attention to detail.

• Familiarity with POS systems and reservation / table management software.

• Flexibility to work in shifts, weekends, and holidays.

• It is a Full Time Waiter / Steward job for candidates with 6 months - 2 years of experience.

More about this Restaurant Captain job

1. What is the eligibility criteria to apply for this Restaurant Captain job?
   Ans: The candidate should be 10th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mysore.
3. How many working days are there for this Restaurant Captain job?
   Ans: This Restaurant Captain job will have 6 working days.
4. Are there any charges applicable while applying or joining this Restaurant Captain job?
   Ans: No, there is no fee applicable for applying this Restaurant Captain job and during the employment with the company, i.e., Urban Standz Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Restaurant Captain role?
   Ans: There is an immediate opening of 1 Restaurant Captain at Urban Standz Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Waiter / Steward job.
8. What are the timings of this Restaurant Captain job?
   Ans: This Restaurant Captain job has 09:00 AM - 06:00 PM timing.