Hospitality Restaurant Captain

Job Title: Restaurant Captain
Department: Food & Beverage Service
Reports To: Restaurant Manager / Floor Manager

Job Summary:
The Restaurant Captain is responsible for supervising daily floor operations, guiding service staff, ensuring high-quality guest service, and maintaining coordination between kitchen and service teams. The role ensures smooth service flow, guest satisfaction, and adherence to restaurant standards.

Key Responsibilities:

1. Team Supervision

• Supervise and coordinate the activities of waiters and stewards during shifts

• Assign duties and service sections to team members

• Ensure grooming standards and discipline are maintained

• Train new service staff on SOPs and service etiquette

2. Guest Service

• Welcome and interact with guests professionally

• Handle guest complaints promptly and effectively

• Ensure service standards are consistently maintained

• Monitor guest satisfaction throughout service

3. Service Operations

• Ensure proper table setup before service begins

• Coordinate with kitchen staff for smooth order flow

• Monitor food quality and presentation before serving

• Support staff during peak service hours

4. Order & Billing Coordination

• Assist in taking orders when required

• Ensure accuracy in order punching and billing

• Coordinate with cashier for smooth billing operations

5. Inventory & Hygiene Control

• Monitor availability of cutlery, crockery, and service equipment

• Ensure cleanliness of service areas and dining floor

• Follow hygiene and safety standards as per company policy

6. Reporting & Communication

• Report daily service updates to the Restaurant Manager

• Communicate guest feedback to management

• Maintain shift records and staff attendance if required

Required Skills & Qualifications:

• Minimum 6months – 3years of experience in restaurant service

• Strong leadership and communication skills

• Excellent guest-handling ability

• Knowledge of service standards and SOPs

• Ability to work in fast-paced environments

• Basic POS system knowledge preferred

Education:

• Diploma/Degree in Hotel Management preferred (not mandatory with relevant experience)

Working Conditions:

• Flexible shifts including weekends and holidays

• Standing for extended periods during service hours

• It is a Full Time Waiter / Steward job for candidates with 6 months - 3 years of experience.