Job Title: Captain
We are hiring for A Hotel / Banquet Captain who has to supervise staff and ensures smooth event operations, coordinating with clients, overseeing setup and tear-down, maintaining service quality, and resolving guest issues to guarantee excellent customer experiences during banquets and events.
Job Location: Orriva by Awadh, Raj Nagar Extension, Ghaziabad.
Job Timings: 11 a.m to 9 p.m.
Age Limit: 25 Years to 40 Years
We Offer:
Competitive Salary ranging from 18000 INR to 25000 INR, as per knowledge and Experience.\
Opportunity to be part of growing hospitality brand .
Professional and Safe Work Environment.
Growth and Training Support.
Key Responsibilities
· Staff Supervision: Guide, train, and assign duties to banquet servers and other service staff during events.
· Event Coordination: Collaborate with event planners and clients to confirm event details and ensure all requirements are met.
· Venue Management: Oversee the setup, decoration, and tear-down of banquet spaces according to client specifications and hygiene standards.
· Service Execution: Ensure food and beverage service is executed efficiently, meeting high-quality standards.
· Guest Relations: Serve as the point of contact for guests, addressing inquiries, handling special requests, and resolving any complaints or issues promptly and professionally.
· Inter-Departmental Communication: Maintain strong communication with other hotel departments, such as the kitchen, to ensure smooth coordination of food and beverage services.
· Inventory and Logistics: Monitor inventory levels and manage resource allocation to support event needs.
· Compliance: Ensure that all operations comply with health, safety, and hotel brand standards.
Required Skills & Experience
· Leadership & Management: Ability to lead, motivate, and manage a team effectively.
· Experience: Must be from the Hotel / Banquet Industry having a minimum experience of 2 years as a Captain in any reputed Hotel or Banquet.
· Customer Service: A strong focus on exceeding customer expectations and providing excellent service.
· Communication: Excellent verbal and written communication skills for interacting with staff, clients, and guests.
· Problem-Solving: The ability to handle pressure, adapt to changing situations, and make sound decisions.
· Attention to Detail: Meticulousness in ensuring all event details are perfect, from setup to service.
· Teamwork: A collaborative spirit to work effectively with colleagues and different departments.
· Qualification: 10+2 but a Graduation Degree or Diploma in Hotel Management would be an advantage.