Restaurant Captain is responsible for supervising the service team in a restaurant and ensuring guests receive excellent dining service. The captain acts as a bridge between the restaurant management and service staff to maintain smooth operations and high customer satisfaction.
Key Responsibilities
• Supervise and guide waiters and service staff during restaurant operations.
• Ensure guests are welcomed and seated properly.
• Take food and beverage orders when required and assist service staff.
• Maintain high standards of customer service and hospitality.
• Handle guest complaints politely and resolve issues quickly.
• Coordinate with kitchen staff to ensure timely food delivery.
• Train new waiters and staff on service standards.
• Check table setup, cleanliness, and overall dining area presentation.
• Monitor staff discipline, grooming, and punctuality.
• Support restaurant manager in daily operations