Restaurant Captain

JOB TITLE: Captain

REPORTS TO: Restaurant Manager/ Assistant Restaurant Manager

POSITION SUMMARY:

A Restaurant Captain is a key member of the front-of-house staff responsible for overseeing and coordinating the restaurant's dining room operations. Their role is essential in providing a high level of customer service and ensuring a smooth dining experience. Here is a job description for a Restaurant Captain:

DUTIES AND RESPONSIBILITIES:

1.

Supervision: Oversee and manage the dining staff.

2.

Customer Service: Ensure guests are greeted, seated, and served promptly and professionally, addressing any customer concerns or special requests.

3.

Table Assignments: Assign tables to staff and ensure a fair distribution of workloads.

4.

Reservation Management: Manage reservations, allocate tables, and ensure the restaurant is well-prepared for incoming guests.

5.

Menu Knowledge: Have a thorough understanding of the menu and be able to explain dishes and make recommendations to diners.

6.

Order Management: Ensure accuracy and timeliness in taking orders and delivering food and beverages.

7.

Quality Control: Monitor the quality of food and drinks, and ensure they meet the restaurant's standards.

8.

Team Training: Train and mentor staff, ensuring they are knowledgeable about menu items and service procedures.

9.

Shift Management: Schedule and manage staff shifts to ensure adequate coverage during peak hours.

10.

Problem Resolution: Handle customer complaints and resolve issues to maintain customer satisfaction.

11.

Up-Selling: Encourage staff to upsell specials, drinks, and desserts to increase revenue.

12.

Inventory Management: Keep track of inventory for table settings, glassware, and other dining supplies.

13.

Cleanliness and Hygiene: Ensure that the dining area is clean, organized, and adheres to sanitation standards.

14.

Billing: Coordinate the billing process and handle payments, including cash and credit card transactions.

15.

Communication: Maintain effective communication with the kitchen staff to ensure the seamless flow of food from the kitchen to the table.

16.

Teamwork: Work closely with the restaurant manager and kitchen staff to ensure the overall success of the restaurant.

17.

Training: Continuously train and educate the service staff about new menu items, beverage selections, and service standards.

18.

Etiquette: Maintain a professional and courteous behavior while interacting with guests and staff.

19.

Compliance: Ensure compliance with all relevant health and safety regulations and restaurant policies.

In addition to the above mentioned duties and job functions, any other assignments given on an occasional basis by the immediate superior or the management.

• It is a Full Time Waiter / Steward job for candidates with 6 months - 6+ years Experience.

More about this Restaurant Captain job

1. What is the eligibility criteria to apply for this Restaurant Captain job?
   Ans: The candidate should be All Education levels and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Restaurant Captain job?
   Ans: This Restaurant Captain job will have 6 working days.
4. Are there any charges applicable while applying or joining this Restaurant Captain job?
   Ans: No, there is no fee applicable for applying this Restaurant Captain job and during the employment with the company, i.e., Rasmein Sweets Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Restaurant Captain role?
   Ans: There is an immediate opening of 2 Restaurant Captain at Rasmein Sweets Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Waiter / Steward job.
8. What are the timings of this Restaurant Captain job?
   Ans: This Restaurant Captain job has 12:00 PM - 12:00 AM timing.