Floor Operations: Check box office, food and beverage counters, and auditoriums for cleanliness and show readiness.
Staff Supervision: Manage frontline team members, assign tasks, and monitor grooming and punctuality.
Guest Service: Address and resolve customer questions or complaints quickly.
Coordination: Work with technical and housekeeping teams to fix issues before screenings start.
Safety & Reporting: Keep emergency exits clear, handle shift logs, and report major issues to the Duty Manager.