Hospitality Restaurant Captain

Location: Udaipur, Rajasthan

Job Type: Full-Time

Department: Food & Beverage Service

Role Overview

We are looking for a polished, proactive, and guest-focused Restaurant Captain / Steward to lead floor service and elevate the dining experience. You will be the primary point of contact for guests—guiding them through the menu, ensuring seamless table management, coordinating timely food pickup from the kitchen, and maintaining smooth daily floor operations alongside the service team.

Key Responsibilities

Guest Relations & Order Management

• Greet and seat guests warmly upon arrival, presenting menus and ensuring immediate comfort.

• Demonstrate thorough knowledge of the food and beverage menu—including ingredients, preparation methods, and signature offerings—to make tailored recommendations and upsell specials.

• Accurately record guest orders via POS/KOT systems, noting special dietary requests, spice levels, or allergies, and relay them clearly to the kitchen.

Table Management & Food Service

• Coordinate timely food and beverage pickup from the kitchen and bar, verifying order accuracy, presentation, and temperature before serving.

• Manage assigned stations and table turnovers efficiently to maximize seating capacity without rushing guests.

• Monitor tables throughout the meal to refill water, clear used plates, check on guest satisfaction, and handle billing/settlements accurately.

• Resolve guest complaints or service delays calmly and professionally, escalating complex issues to the Restaurant Manager when necessary.

Daily Restaurant Operations

• Lead pre-shift briefings with stewards/servers to review reservations, daily specials, out-of-stock items, and service targets.

• Oversee opening and closing side-duties, ensuring dining areas, cutlery, glassware, menus, and service stations are spotless and fully stocked.

• Enforce hygiene, food safety, and grooming standards across the floor team throughout operating hours.

• Assist in tracking floor inventory (linens, crockery, disposables) and report maintenance or supply requirements promptly.

Qualifications & Skills

• Experience: 2–5 years of experience in a casual-to-fine dining restaurant or hospitality setup (prior experience as a Senior Steward or Captain preferred).

• Communication: Strong interpersonal and communication skills in Hindi and English; ability to engage guests confidently and courteously.

• Operational Acumen: Hands-on familiarity with restaurant POS systems, KOT workflows, and table reservation management.

• Attributes: Well-groomed, energetic, calm under peak-hour pressure, and a strong team player with natural leadership instincts.

• Education: Diploma or degree in Hotel Management / Hospitality is an advantage, though strong practical experience is equally valued.

Compensation & Benefits

• Competitive monthly salary + service charge/tips share

• Duty meals provided

• Accommodation provided

• Weekly off and paid leave as per company policy

• It is a Full Time Waiter / Steward job for candidates with 0 - 6+ years Experience.