restaurant captain is a senior service staff member responsible for overseeing dining room operations, managing, and training junior staff. Key duties include ensuring high-quality guest service, managing table assignments, handling complaints, taking orders, and coordinating with the kitchen to ensure smooth food service.
Indeed
Indeed
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Key Responsibilities of a Restaurant Captain:
Guest Service & Satisfaction: Greeting guests, presenting menus, taking orders, and proactively addressing guest feedback to improve service.
Supervision & Training: Supervising waiters and servers, creating duty rosters, and training new staff on restaurant protocols.
Operations & Quality Control: Maintaining sanitation standards for cutlery, linens, and tableware. Ensuring the restaurant layout meets set standards (mise-en-place).
Order & Billing Management: Processing payments accurately, handling orders, and ensuring, that food and beverage service meets quality standards.
Upselling: Promoting menu items, special offers, and beverages to increase sales.
Indeed
Indeed
+8
Core Skills and Requirements:
Communication: Strong verbal communication to interact with guests and staff.
Leadership: Ability to guide staff and work under pressure.
Menu Knowledge: Strong knowledge of food and beverage products.
Appearance: Maintaining high personal grooming standards and a professional appearance.
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