The responsibilities of a Captain Steward in the hotel industry are multifaceted and crucial for the smooth operation of hotel services. They are responsible for:
Managing front-of-the-house operations: This includes greeting customers, managing reservations, and assigning tables to guests.
Overseeing waitstaff: Ensuring that waitstaff provide excellent service and training new staff members.
Maintaining cleanliness and organization: Ensuring that the dining area and kitchen are clean and well-presented.
Handling guest complaints: Addressing any guest complaints or special requests with professionalism.
Ensuring compliance with health and safety regulations: Adhering to all health and safety regulations to ensure guest safety.
Planning and executing special events: Assisting in the planning and execution of special events and functions.
The Captain Steward plays a vital role in creating a welcoming atmosphere and providing exceptional customer service to all guests. They are responsible for promoting guest satisfaction, maintaining a safe and sanitary work environment, and ensuring the highest quality products are Served