Job Description (JD) for hiring a Restaurant Captain for a QSR (Quick Service Restaurant) brand:
Position: Restaurant Captain
Location: Delhi Multiple Location
Salary: 15000 - 20000
Experience: Minimum 1–2 years in QSR or F&B operations preferred
Key Responsibilities:
Oversee day-to-day floor operations and ensure smooth service
Manage and guide service staff during shifts
Handle guest complaints and ensure excellent customer satisfaction
Ensure cleanliness, hygiene, and QSR SOP adherence at all times
Coordinate with kitchen and delivery team for timely order fulfillment
Maintain order accuracy and speed of service during peak hours
Assist in inventory checks and daily closing reports
Train and motivate team members as per brand standards
Skills Required:
Strong communication and leadership skills
Good understanding of QSR service flow
Ability to handle pressure during high footfall
Basic computer knowledge for billing and order management
Growth Opportunity: Fast-track growth based on performance and leadership qualities.