Restaurant Captain Responsibilities:
Taking orders for VIP tables or large groups directly
Managing table turnover and reservations flow
Handling guest complaints and special requests before escalating to the manager
Ensuring service standards (timing, presentation, etiquette) are maintained throughout the meal
Team Supervision
Assigning tables/sections to waiters and stewards
Briefing staff before each shift (menu changes, specials, allergies, VIP guests)
Monitoring waitstaff performance and providing on-the-spot coaching
Coordinating between kitchen and floor to manage order timing
Operational Duties
Checking mise-en-place and table setup before service
Overseeing billing accuracy and payment processing
Managing par stock of service items (cutlery, linen, glassware)
Conducting opening/closing checklists for the floor
Sales & Upselling
Training staff on suggestive selling techniques
Personally recommending wine pairings, specials, or premium dishes to guests
Monitoring average check size and contributing to revenue targets
Compliance & Standards
Ensuring hygiene and grooming standards among floor staff
Enforcing SOPs for service sequence and food safety
Maintaining incident/feedback logs for management review