Restaurant Captain

Job Title: Guest Relation Executive (FRONT-OF-HOUSE)
Location: Multiple Locations, Bengaluru
Company: Aubree Haute Chocolatier

About Aubree Haute Chocolatier

Aubree Haute Chocolatier is a premium patisserie and café brand known for its artisanal desserts, handcrafted chocolates, celebration cakes, and curated café experience. With a strong presence in Bengaluru, Aubree blends European-style patisserie craftsmanship with warm hospitality, offering guests a refined yet inviting dessert destination.

Role Summary

Aubree Haute Chocolatier is looking for a dynamic and service-oriented Captain to lead front-of-house operations and deliver an elevated café and dessert experience. This role involves supervising service staff, ensuring impeccable presentation of products, and creating a warm, attentive, and premium guest interaction aligned with patisserie and café service standards. This is an excellent opportunity for individuals passionate about hospitality, desserts, and boutique café culture.

Key Responsibilities

• Oversee daily front-of-house operations in the café and patisserie section

• Supervise stewards and service associates to ensure smooth and attentive service

• Guide guests through menu offerings including desserts, chocolates, beverages, and seasonal specials

• Ensure accurate product presentation, plating, and display standards in line with brand aesthetics

• Handle guest queries, custom cake requests, and feedback with professionalism

• Coordinate closely with kitchen/pastry team for order flow, availability, and special requests

• Maintain visual merchandising standards for display counters and dining areas

• Ensure hygiene, cleanliness, and food safety standards are consistently followed

• Support billing processes and ensure accuracy in POS handling

• Assist in training team members on product knowledge, upselling, and guest engagement

Required Professional Skills

• Strong interpersonal and guest engagement skills with a service-first mindset

• Knowledge or interest in desserts, chocolates, and café-style service

• Ability to upsell premium products and enhance guest experience

• Leadership and team coordination abilities

• Attention to detail in presentation and service quality

• Ability to work efficiently in a fast-paced, boutique café environment

• Basic understanding of POS systems and billing procedures

Qualifications

• Minimum 10th pass; Diploma or Degree in Hotel Management or Hospitality preferred

• 1–3 years of experience in café, patisserie, bakery, or restaurant service

• Prior experience as a Captain, Senior Steward, or similar supervisory role preferred

Compensation & Benefits

• Salary: ₹14,000 – ₹22,000 per month (based on experience)

• Provident Fund (PF) and Employee State Insurance (ESI) benefits

• Accommodation available for male candidates

• Employee discounts on Aubree products

• Structured training on products, service standards, and customer experience will be provided

• It is a Both Waiter / Steward job for candidates with 0 - 3 years of experience.