The Restaurant Captain plays a pivotal role in delivering an exceptional dining experience by supervising restaurant service operations and ensuring guests receive prompt, courteous, and efficient service. With a strong background in hospitality, the Captain leads by example, coordinates with the service team, and maintains high standards of cleanliness, service quality, and guest satisfaction.
Supervise daily restaurant operations to ensure smooth service flow.
Greet and welcome guests professionally; assist with seating arrangements.
Take orders and ensure timely, accurate service delivery.
Coordinate with kitchen and bar staff for order execution.
Monitor table settings, cleanliness, and overall dining ambiance.
Train, guide, and support service staff to uphold hospitality standards.
Handle guest complaints professionally, ensuring guest satisfaction.
Ensure compliance with hygiene, safety, and quality standards.
Assist with inventory control and requisition of supplies.
Promote menu items, upselling food and beverages when appropriate.
Maintain shift reports, guest feedback logs, and handover notes.
Diploma/Degree in Hotel Management or related field.
Minimum 2–3 years of experience in F&B service, preferably in a fine-dining or hotel setting.
Excellent communication and interpersonal skills.
Leadership ability with a hands-on, customer-focused approach.
Good knowledge of food & beverage menus, service techniques, and hygiene standards.
Flexible to work in shifts, weekends, and holidays.
Guest-oriented mindset with attention to detail.
Team player with problem-solving skills.
Strong sense of responsibility and ownership.
Knowledge of POS systems and reservation platforms.
Multilingual ability is a plus.