Relationship Officer

Key Responsibilities

• Welcome guests warmly and create a friendly, engaging experience throughout their visit.

• Understand guest preferences and recommend food, beverages, and other offerings appropriately.

• Take food and beverage orders accurately and ensure prompt and efficient service.

• Drive sales through effective product recommendations, upselling, and cross-selling.

• Serve food and beverages in accordance with company standards.

• Handle guest queries, feedback, and concerns professionally and ensure timely resolution.

• Build positive relationships with guests and encourage repeat visits.

• Maintain high standards of cleanliness, hygiene, grooming, and presentation across the café, dining area, and service stations.

• Assist in restocking supplies and maintaining adequate inventory levels.

• Communicate customer feedback, sales observations, and operational concerns to the management team.

• Follow company SOPs, grooming standards, and food safety guidelines.

• Support day-to-day café operations and work collaboratively with the kitchen, barista, and management teams.

• Contribute to achieving daily and monthly sales and guest experience targets.

Desired Skills

• Prior experience in sales, customer service, hospitality, cafés, restaurants, or retail is preferred.

• Excellent communication and interpersonal skills.

• Strong customer service orientation with a sales-driven approach.

• Ability to understand guest needs and make appropriate product recommendations.

• Positive attitude with a willingness to learn and grow.

• Ability to multitask and work efficiently in a fast-paced environment.

• Good teamwork and problem-solving skills.

• Willingness to work in rotational shifts, weekends, and public holidays.

Preferred Qualifications

• Minimum qualification: 10+2. Graduates will be preferred.

• Freshers with excellent communication skills, a positive attitude, and an interest in hospitality and sales are encouraged to apply.

What We Offer

• Competitive salary.

• Sales and performance-based growth opportunities.

• Career growth and learning opportunities.

• Professional and supportive work environment.

• On-the-job training.

• It is a Full Time Waiter / Steward job for candidates with 0 - 1 years of experience.